Refund Policy

Within 14 days of purchase (counted from the Paddle transaction timestamp), you may request a full refund without giving a reason. Paddle processes the refund; settlement typically takes 5–10 business days, depending on your card issuer.

Email support@lixeam.com with: (1) your license key (starts with LXEM-); (2) the email that received the Paddle confirmation. We will confirm and initiate the refund through Paddle within 1–2 business days.

Once a refund is initiated the license key is immediately revoked, the offline token is invalidated, and the software returns to trial state. Configured proxy rules keep working; re-activating requires a new purchase.

The 14-day free trial does not count toward your refund window. The refund window starts only when you purchase, after the trial ends.

Monthly subscriptions can be cancelled at any time; cancellation stops renewal from the next cycle. The current month that has already been paid is non-refundable, but service remains available until the cycle ends. The refund window applies only to the first charge within 14 days of the initial subscription.

The refund window does not apply to: (1) keys activated more than 14 days ago; (2) serious breaches of the Terms (e.g. reverse-engineering, seat-count circumvention); (3) repeated refund arbitrage (multiple purchase-refund loops from the same email or machine).

For refund-related questions, email support@lixeam.com.