Privacy Policy

Request bodies, private keys, certificates and DNS query logs all stay on your Mac. The Lixeam desktop application itself embeds no telemetry and no third-party analytics scripts.

On activation Lixeam submits to api.lixeam.com: (1) the license key (starts with LXEM-); (2) the machine fingerprint (macOS IOPlatformUUID). The backend uses this to verify the purchase with Paddle and sign an offline token.

Re-validation follows the same flow (license key + machine fingerprint), at most once per day.

We do not collect browsing history or analyse usage patterns; we do not collect DNS query content or record request bodies; we do not upload private keys, certificates or site configs; we deploy no analytics or tracking scripts.

Paddle.com: Merchant of Record, handles payments and global tax. Paddle holds your email and transaction data; see paddle.com/privacy.

Cloudflare: hosts the licensing API (Workers) and the database (D1). It stores only license keys, machine fingerprints and seat records; no request content.

License records are retained for 90 days after a refund or token expiry, for troubleshooting and reconciliation. On refund the machine fingerprint is removed from the seats table immediately.

On activation the service signs an offline token with a fixed validity (365 days for one-time purchases, 14 days for subscriptions); a 3-day offline grace window follows expiry. During the grace window the app stays fully usable without network access.

You may at any time email support@lixeam.com to: (1) request a copy of the records tied to your machine fingerprint; (2) request deletion of your license record. After deletion the software returns to the trial state.

The website uses no tracking cookies or third-party analytics scripts. The Lixeam desktop app embeds no telemetry.

For privacy-related questions, email support@lixeam.com.